For vocational programs, the Refund Policy of the Ontario Career College Act 2005 applies.
24. The provisions set out in sections 25 to 33 are prescribed for vocational programs as provisions of
every fee refund policy adopted by a Ontario career college under section 29 of the Act. O. Reg.
415/06, s. 24.
Full refunds
25. (1) A Ontario career college shall refund all of the fees paid by a student under a contract for the
provision of a vocational program in the following circumstances:
1. The contract is rescinded by a person within two days of receiving a copy of the contract in
accordance with section 36 of the Act.
2. The Ontario career college discontinues the vocational program before the student completes the
program, subject to subsection (2).
3. The Ontario career college charges or collects the fees,
i. before the registration was issued for the college under the Act or before the vocational program
was approved by the Superintendent, or
ii. before entering into a contract for the provision of the vocational program with the student, unless
the fee is collected under subsection 44 (3).
4. The Ontario career college expels the student from the college in a manner or for reasons that are
contrary to the college’s expulsion policy.
5. The Ontario career college employs an instructor who is not qualified to teach all or part of the
program under section 41.
6. The contract is rendered void under subsection 18 (2) or under section 22.

7. If an Ontario career college fails to, or does not accurately, provide in the itemized list provided to
the Superintendent under section 43 a fee item corresponding to a fee paid by a student for the
provision of a vocational program, the college shall pay the student,
i. in the case of an item not provided by the college, the full amount of the fee for the item, and
ii. in the case of a fee in excess of the amount of the fee provided for the item, the difference between
the amount of the fee for the item provided to the Superintendent and the fee collected. O. Reg.
415/06, s. 25 (1).
(2) A full refund is not payable in the circumstances described in paragraph 2 of subsection (1) if the
discontinuance of the vocational program coincides with the Ontario career college ceasing to operate.
O. Reg. 415/06, s. 25 (2).
(3) A refund is not payable under paragraphs 1 to 6 of subsection (1) unless the student gives the
Ontario career college a written demand for the refund. O. Reg. 415/06, s. 25 (3).
(4) A refund under subsection (1) is payable by the Ontario career college within 30 days of the day
the student delivers to the college,
(a) in the case of a rescission under section 36 of the Act, notice of the rescission; or
(b) in the case of a refund under paragraphs 2 to 6 of subsection (1), a written demand for the
refund. O. Reg. 415/06, s. 25 (4).
Partial refund where student does not commence program
26. (1) If a student is admitted to a vocational program, pays fees to the Ontario career college in
respect of the program and subsequently does not commence the program, the college shall refund
part of the fees paid by the student in the following circumstances:
1. The student gives the college notice that he or she is withdrawing from the program before the day
the vocational program commences.
2. In the case of a student who is admitted to a vocational program on the condition that the student
meet specified admission requirements before the day the program commences, the student fails to
meet the requirements before that day.
3. The student does not attend the program during the first 14 days that follow the day the program
commenced and the college gives written notice to the student that it is cancelling the contract no
later than 45 days after the day the program has commenced. O. Reg. 415/06, s. 26 (1).

(2) The amount of a refund under subsection (1) shall be an amount that is equal to the full amount
paid by the student for the vocational program, less an amount equal to the lesser of 20 per cent of
the full amount of the fee and $500. O. Reg. 415/06, s. 26 (2).
(3) A refund under subsection (1) is payable,
(a) in the case of a refund under paragraph 1 of subsection (1), within 30 days of the day the student
gives notice of withdrawing from the program;
(b) in the case of a refund under paragraph 2 of subsection (1), within 30 days of the day the
vocational program commences; and
(c) in the case of a refund under paragraph 3 of subsection (1), within 45 days of the day the
vocational program commences. O. Reg. 415/06, s. 26 (3).
(4) For the purposes of paragraph 3 of subsection (1), it is a condition of a contract for the provision
of a vocational program that the Ontario career college may cancel the contract within 45 days of the
day the vocational program commences if the person who entered the contract with the college fails to
attend the program during the 14 days that follow the day the vocational program commences. O.
Reg. 415/06, s. 26 (4).
(5) An Ontario career college that wishes to cancel a contract in accordance with subsection (4) shall
give written notice of the cancellation to the other party to the contract within 45 days of the day the
vocational program commences. O. Reg. 415/06, s. 26 (5).
Partial refunds: withdrawals and expulsions after program commenced
27. (1) An Ontario career college shall give a student who commences a vocational program a refund of
part of the fees paid in respect of the program if, at a time during the program determined under
subsection (3),
(a) the student withdraws from the program after the program has commenced; or
(b) the student is expelled from the program in circumstances where the expulsion is permitted under
the Ontario career college’s expulsion policy. O. Reg. 415/06, s. 27 (1).
(2) This section does not apply to vocational programs described in sections 28 and 29. O. Reg.
415/06, s. 27 (2).
(3) An Ontario career college shall pay a partial refund under this section only if the withdrawal or
expulsion from the vocational program occurs at a time during the program determined in accordance
with the following rules:

1. In the case of a vocational program that is less than 12 months in duration, the withdrawal or
expulsion occurs during the first half of the program.
2. In the case of a vocational program that is 12 months or more in duration,
i. for the first 12 months in the duration of the program and for every subsequent full 12 months in
the program, the withdrawal or expulsion occurs during the first six months of that 12-month period,
and
ii. for any period in the duration of the vocational program remaining after the last 12-month period
referred to in subparagraph i has elapsed, the withdrawal or expulsion occurs in the first half of the
period. O. Reg. 415/06, s. 27 (3).
(4) If the student withdraws or is expelled from a vocational program within the first half of a period
referred to in subsection (3), the amount of the refund that the Ontario career college shall pay the
student shall be equal to the full amount of the fees paid in respect of the program less,
(a) an amount that is equal to the lesser of 20 per cent of the full amount of the fees in respect of the
program and $500; and
(b) the portion of the fees in respect of the portion of the period that had elapsed at the time of the
withdrawal or expulsion. O. Reg. 415/06, s. 27 (4).
(5) If the student withdraws or is expelled from a vocational program during the second half of a
period referred to in subsection (3), the Ontario career college is not required to pay the student any
refund in respect of that period. O. Reg. 415/06, s. 27 (5).
(6) An Ontario career college shall refund the full amount of fees paid in respect of a period that had not
yet commenced at the time of the withdrawal or expulsion. O. Reg. 415/06, s. 27 (6).
Partial refunds: distance education programs
28. (1) This section applies to a vocational program that is offered by mail, on the internet or by other
similar means. O. Reg. 415/06, s. 28 (1).
(2) An Ontario career college shall give a student who commences a vocational program referred to in
subsection (1) a refund of part of the fees paid in respect of the program if,
(a) the student withdraws from the program or the student is expelled from the program in
circumstances where the expulsion is permitted under the Ontario career college’s expulsion policy;
and

(b) at the time of the withdrawal or expulsion, the student has not submitted to the Ontario career
college all examinations that are required in order to complete the program. O. Reg. 415/06, s. 28
(2).
(3) The amount of the refund that a Ontario career college shall give a student under subsection (1)
shall be determined in accordance with the following rules:
1. Determine the total number of segments in the vocational program for which an evaluation is
required.
2. Of the total number of program segments determined under paragraph 1, determine the number of
segments in respect of which an evaluation has been returned to the student.
3. The amount of the refund that the Ontario career college shall pay the student shall be equal to the
full amount of the fees paid in respect of the program less,
i. an amount that is equal to the lesser of 20 per cent of the full amount of the fees in respect of the
program and $500, and
ii. the portion of the fees in respect of the number of segments determined under paragraph 2. O.
Reg. 415/06, s. 28 (3).
(4) An Ontario career college is not required to give a student any refund if the student, at the time of
withdrawal or expulsion, has been evaluated in respect of more than half of the total number of
segments in the program. O. Reg. 415/06, s. 28 (4).
Partial refunds: non-continuous programs
29. (1) This section applies to a vocational program approved by the Superintendent to be provided
through a fixed number of hours of instruction over an indeterminate period of time. O. Reg. 415/06,
s. 29 (1).
(2) An Ontario career college shall give a student who commences a vocational program referred to in
subsection (1) a refund of part of the fees paid in respect of the program if, before completing the
required number of hours of instruction,
(a) the student has given the college notice that he or she is withdrawing from the program; or
(b) the student is expelled from the program in circumstances where the expulsion is permitted under
the Ontario career college’s expulsion policy. O. Reg. 415/06, s. 29 (2).

(3) The amount of the refund that an Ontario career college shall give a student under subsection (1)
shall be equal to the full amount of the fees paid in respect of the program less,
(a) an amount that is equal to the lesser of 20 per cent of the full amount of the fees in respect of the
program and $500; and
(b) a portion of the fees in respect of the program that is proportional to the number of hours of
instruction that have elapsed at the time of the withdrawal or expulsion. O. Reg. 415/06, s. 29 (3).
(4) An Ontario career college is not required to give a student any refund if the student, at the time of
withdrawal or expulsion, has completed more than half of the required number of hours of instruction
in a program. O. Reg. 415/06, s. 29 (4).
No retention of refund
30. An Ontario career college shall not retain, by way of deduction or set-off, any refund of fees payable
to a student under sections 25 to 29 in order to recover an amount owed by the student in respect of
any service or program other than a vocational program offered by the Ontario career college. O. Reg.
415/06, s. 30.
Non- Vocational Programs
(Certificate Program)
Refund Policy for Non-Vocational Programs
1. Tuition fees are due before or on the program start date. To be considered for a refund of tuition
fees, a student must submit to the college a written notice of withdrawal that gives sufficient reason
for withdrawing from the program. Registration fee and material fee are non refundable.
2. The College will return 100% of the tuition fees paid if written notice of withdrawal is received on or
before the program start date.
3. The College will return 100% of the tuition fees paid if the college cancel the course under
circumstances that is beyond the control of the college.
4. If a student withdraws on health reasons, up to 50% of the incomplete portion of the course may
be refunded, at the discretion of the college administrator. The student must provide doctor’s written
notice within reasonable time from the date of last attendance.

5. If a student withdraws on relocation reason, up to 50% of the incomplete portion of the course may
be refunded, at the discretion of the college administrator. The student must provide documentary
evidence that the new residence is not in the commuting zone of the college within reasonable time
from the date of last attendance.
6. If a student wish to withdraw from a course, he or she should fill out the “Intent to Withdraw Form”
and file it with the office.
7. There would be no refund to a course that a student has taken a complete session, or after the
course has started for seven days.
8. There would be absolutely no refund for other reason of abandoning the courses.
9. All refund claim must be made within one year from the course start date by filling out the “Intent
to Withdraws” form (available in office).
10. There would be absolutely no refund for online programs after students receive their user IDs and
passwords.
Repeat Policy
1. Students may repeat a specific course within one year from the course start time, subject to the
seat availability.